Does Adobe think customer service is a joke? Why is a 2-hour wait time acceptable? Someone contact me at b2bn@hotmail.com regarding a refund for an Adobe product I recently purchased. If not I'll just have to dispute the charge with my credit card company. Regardless of your attempt, forcing customers to wait over 2-hours for customer service will not stop me from getting a refund.
Tip - if you want to learn about a company and how much they value their customers, see how long it take to get in touch with customer service. That will tell you all you need to know.